Frequently Asked Questions

Login

Account Access and Login

To access your account on ThePublicIndex:

If you're having trouble logging in, please reach out through our contact form or call our support team at (800) 559-7449.

How do I reset my password?

If you've forgotten your password, visit our Password Reset Page.

Enter the email address associated with your account, and we'll send you instructions to create a new password. Be sure to check your spam or junk folder if the email doesn’t appear right away.

Need help? Contact us via the Contact Form or call (800) 559-7449.

What should I do if I forgot my username or password?

Your username is typically the email address you used to create your account.

If you’ve forgotten your login details:

Our Customer Service team is available in case you need further assistance.

What is my username?

In most cases, your username is the email address you used during sign-up. You can review or update your login information anytime by logging in and navigating to My Account.

If you're unsure or need assistance, feel free to reach out to our support team at support@thepublicindex.org or by phone at (800) 559-7449.

Billing

How do I find my transaction reference?

After completing a payment, you’ll receive a confirmation email from ThePublicIndex that includes your receipt or order number. You can also view this information by logging into your account and visiting the My Account page. Under the My Orders section, you’ll find your full order history, including receipt details.

Do I need a subscription to use ThePublicIndex?

ThePublicIndex operates on a subscription model that provides ongoing access to public records search tools. Pricing is clearly displayed at checkout and detailed in your confirmation email. Subscriptions renew automatically each billing cycle unless canceled. You can manage or cancel your subscription anytime through the My Account section, our contact form, or by calling (800) 559-7449.

Will I receive a confirmation email after purchasing?

Yes, a detailed confirmation email will be sent immediately after your transaction, summarizing your purchase and subscription details.

What payment methods are accepted?

ThePublicIndex supports multiple secure payment options for your convenience, including major credit and debit cards (Visa, MasterCard, American Express, Discover) and digital wallets such as PayPal, Apple Pay, and Google Pay. All payments are processed through encrypted systems to ensure the safety of your personal and financial information.

How will the charge appear on my bank or credit card statement?

Charges from ThePublicIndex will appear as THEPUBLICINDEX.ORG OR THEPUBLICINDEX on your billing statement.

How do I cancel my subscription? What is your refund policy?

You can cancel your ThePublicIndex subscription at any time by using our contact form, visiting your account settings, or calling (800) 559-7449. Please note that subscriptions are billed monthly in advance, and we do not issue refunds for unused portions of your billing cycle. However, you'll retain full access to the service through the end of your current term.

How can I update my payment method?

To update your billing information, please contact our Customer Care team through the support@thepublicindex.org or by calling (800) 559-7449. Our team will assist you in securely updating your payment details.

Our Service

What is ThePublicIndex?

ThePublicIndex is an extensive public records search platform that aggregates information from various government and public sources. Our service allows you to access a wide range of records, including criminal histories, contact information, property details, and more, to support personal research and informational purposes only.

How can I contact Customer Service?

Our Customer Support team is available 24/7 to assist you with any questions or concerns.You can reach us through the following methods:

Compliance and Privacy

Our Compliance Department ensures that ThePublicIndex operates in full accordance with all applicable laws, regulations, and internal policies to safeguard user data and uphold the highest ethical standards.

For privacy inquiries or to submit an opt-out request, please use the following resources:

We are committed to respecting your privacy and data rights.

Why should I get a subscription?

A subscription to ThePublicIndex provides unlimited access to our extensive public records database, enabling you to conduct comprehensive searches at a fixed monthly rate.

What is the difference between Unlimited Access and Premium Report?

Unlimited Access provides general public records for frequent searches, while Premium Reports include specialized, detailed data from exclusive sources such as property ownership, professional licenses, in-depth court and criminal records, and business affiliations.

How can I receive alerts on someone?

To receive alerts on someone, simply click the "Set Alert" button at the top of their report in ThePublicIndex. Our databases are regularly updated, and you can manage and view all your alerts anytime on the "My Alerts" page within the Members area.

Data

What data does ThePublicIndex include?

ThePublicIndex offers access to a broad range of public records, including background reports, personal summaries, address histories, contact details (phone numbers and email addresses), asset information, relatives and associates, social and online profiles, vital records, professional and driver’s licenses, employment and education history, political donations, unclaimed funds, neighborhood demographics, criminal and traffic records, arrest and warrant information, bankruptcy filings, legal judgments, and court case records.

How current is the data?

Our data is routinely updated to provide you with the most accurate and timely information. Certain records, like criminal histories, may be refreshed daily. Update frequency varies depending on the type of record and the release schedules of our trusted sources, including government agencies and third-party providers.

Data Accuracy

ThePublicIndex collects data from publicly accessible sources but does not generate, verify, or guarantee the accuracy of the information provided. Our data comes from a variety of sites and sources, which may not be affiliated with or endorsed by us. All information is delivered “as is” and “as available,” without any warranties—express or implied—including warranties of merchantability or fitness for a particular purpose.

How does the preliminary search differ from the full report in the Members area?

The preliminary search, sometimes referred to as a "teaser," offers basic information to help confirm the correct individual. Once a purchase is made, ThePublicIndex provides a detailed report compiled from a wider range of verified data sources.

This full report includes more in-depth and authenticated information that is not available in the initial preview.

Can’t find what you’re looking for?

If you’re having trouble locating specific details or need further assistance with a report, our Customer Care Team is here to help. Please contact us via our support form or by phone.

You may also visit our Data Coverage page to learn more about the types of records available through our service.

Privacy

What does opting out mean?

Opting out means requesting the removal of your personal information from the processing of your personal information within our database. Once processed, your details will no longer appear in search results on our platform.

Why do I need to provide personal details to opt out?

We require personal information, such as your name and location, to accurately identify and remove your specific records. This ensures we don't mistakenly impact someone else's data.

How long does it take to remove my information?

Your information is typically removed within 24-48 hours after submitting your request. You'll receive an email confirmation once the process is complete.

Can my information reappear after I opt out?

If your personal information is republished in public records or other sources we use in a new record, it may reappear in our database. If this happens, you can submit another opt-out request to have it removed again.

Can I opt out for someone else?

Yes, you can submit an opt-out request on behalf of another person. You'll need to provide their personal details to locate their record and to verify that the other person has given you permission to opt out for them. For instance, in some cases, you may need to verify your relationship to them (e.g., as a parent, guardian, or legal representative).

How do I know my opt-out request was successful?

Once your information is removed, you'll receive an email confirmation. If you don't see the email, check your spam folder or contact our Compliance Team for assistance.

What if I can't find my record?

If you're having trouble locating your record, double-check that the information you entered matches what's in our database (e.g., try variations of your name or previous addresses). If you still can't find it, reach out to our Compliance Team for help.

Can I remove multiple records at once?

Yes, if we maintain multiple records (e.g., due to name variations or past addresses) related to your personal information, you can select all relevant records during the opt-out process and remove them in one request.

Is my information safe during the opt-out process?

Absolutely. We only use the information you provide to locate and remove your data from our database. It will not be shared, sold, or used for any other purpose.

Does opting out remove my information from other websites?

No, opting out only removes your information from our database. To remove your information from other sites, you'll need to submit opt-out requests to each site individually.

How often should I check if my information has been removed?

We recommend checking your status yearly to ensure your information hasn't reappeared. If it has, you can submit another opt-out request.

What if I run into problems during the opt-out process?

If you encounter any issues, contact our Compliance Team at:

Email: support@thepublicindex.org
Phone: (800) 559-7449

Our privacy experts can be reached from 8 am to 6 pm EST, 7 days a week.

Where can I learn more about protecting my privacy?

For more tips on data privacy and safeguarding your personal information online, visit our Privacy Policy page or explore our blog for helpful guides.

What are my privacy choices under applicable laws?

Depending on where you live, you may have certain rights regarding how your personal information is processed.

These rights may include opting out of certain uses of your information, requesting access to your data, or asking for corrections or deletions.

What is the Daniel Anderl Judicial Security and Privacy Act?

This act protects the privacy of judges, prosecutors, law enforcement members, and their immediate family members.

If you are a covered person under this act, you can request the removal of your information by emailing privacy@thepublicindex.org with the subject line: "Attention Covered Person Removal Request”.

What information do I need to provide for a Covered Person Removal Request?

When submitting a Covered Person Removal Request, include your full name, residence, email address, and your status as a covered person (e.g., judge, prosecutor, law enforcement member, or immediate family member). This information will only be used to process your request.

What is the Right to Know?

The Right to Know allows you to ask if your personal information is being processed and to request access to that information. You can submit a request using the form provided on this page.

How do I correct inaccurate personal information?

If any personal information we hold about you is incorrect, you can request a correction by contacting us through the form on this page. Provide the correct details, and, where applicable, we will update your information accordingly.

What is a Deletion Request?

A Deletion Request allows you to ask for the removal of your personal information from our database.

How do I opt out of targeted advertising?

If your personal information is being used for targeted advertising, you can opt out of this processing by submitting a request through the form on this page. At this time, we do not use your personal information for any targeted advertising.

Do’s and Don’ts

At ThePublicIndex, we provide access to public records sourced from a wide range of databases across the country. While this information can be useful for personal purposes, it’s essential to understand how it can—and cannot— be used. The following guidelines are designed to help you use ThePublicIndex responsibly and in full compliance with our Terms of Service. We reserve the right to terminate your access to the Services if you fail to abide by our Terms of Service or use the information provided in violation of our Terms of Service and/or applicable law. You are responsible for reading and understanding our Terms of Service, and this document is provided only as helpful guidance and is not binding on ThePublicIndex.

Permissible Uses

  • Personal ReferenceUse ThePublicIndex to search publicly available information for personal reasons, such as verifying details about someone you’ve recently met or researching property history.
  • Peace of MindAccess public records to stay informed about people in your life—like neighbors, roommates, or online acquaintances.
  • Genealogy & Historical ResearchExplore your family tree or investigate historical events using archived records.
  • Public Record VerificationCross-reference known information for personal documentation or confirmation purposes.
  • Use by Government Agencies (DPPA)Law enforcement or public safety departments (or their contractors) may access motor vehicle data for official functions.
  • Legal Proceedings (DPPA)Use is permitted in civil, criminal, administrative, or arbitral matters, including service of process and enforcement of judgments.
  • Vehicle Safety and Theft (DPPA)Businesses may use data related to recalls, emissions, safety issues, or vehicle theft investigations.
  • Insurance Activities (DPPA)Insurers may access records for claims investigation, fraud prevention, underwriting, or risk rating.
  • Towing and Parking Enforcement (DPPA)Towing companies or municipal authorities may access data to notify vehicle owners of towed or impounded vehicles.

Prohibited Uses

  • Employment-Related DecisionsYou may not use ThePublicIndex to evaluate individuals for hiring, promotion, or employment eligibility. ThePublicIndex is not a Consumer Reporting Agency as defined by the Fair Credit Reporting Act (FCRA).
  • Tenant or Housing ScreeningThePublicIndex data cannot be used to assess individuals for rental or leasing purposes.
  • Credit, Insurance, or Loan DecisionsYou are prohibited from using our platform to evaluate someone’s creditworthiness, insurance rates, or loan eligibility.
  • Licensing or Public BenefitsThePublicIndex data must not be used to determine eligibility for government-issued licenses or benefits.
  • Harassment or Unauthorized InvestigationsIt is strictly forbidden to use ThePublicIndex to stalk, harass, or investigate public figures, officials, or celebrities.
  • Marketing or Solicitation (DPPA)Motor vehicle record data may not be used for advertising or promotional purposes.
  • Unlawful Surveillance or Stalking (DPPA)Any attempt to track, harass, or monitor someone using protected data is illegal and punishable.
  • Personal Curiosity (DPPA)Accessing DPPA-protected data out of curiosity or without a valid reason is strictly forbidden.
  • Eligibility Determinations Using DPPA DataDo not use motor vehicle information to determine employment, credit, insurance, or housing eligibility unless explicitly allowed.
  • Any Unlawful PurposeUsing ThePublicIndex in violation of federal, state, or local laws may result in civil or criminal penalties.

Important Disclaimers

  • Data Accuracy Not GuaranteedThePublicIndex compiles data from numerous public sources. We do not create or verify this information, and it may be outdated or contain errors. We do not guarantee the accuracy, completeness, or timeliness of any content on our platform.
  • Not a Consumer Reporting AgencyThePublicIndex does not provide “consumer reports” and is not classified as a Consumer Reporting Agency under the FCRA. Our services must not be used to determine someone’s eligibility for credit, housing, employment, or other FCRA-covered purposes.
  • Agreement to TermsBy using ThePublicIndex, you agree to comply with our Terms of Service and Privacy Policy.

Still Have Questions?

If you’re unsure whether your intended use is permitted, or you’d like to learn more about how ThePublicIndex works, please refer to our full Terms of Service and FAQ for more detailed information. You are ultimately responsible for understanding and complying with our Terms of Service and applicable law when accessing and using our Services.